Privacy Policy
Last Updated: April 28, 2026
The security of your data and the protection of your privacy are important to us. We are committed to protecting your privacy and comply with all applicable data protection laws. Below, we explain how we handle your personal data.
The entity responsible for processing your personal data is:
Freudenberg Medical Europe GmbH
Liebigstr. 2-8
67661 Kaiserslautern
Germany
Tel: +49 631 5341 7500
Email: privacy@freudenbergmedical.com
If you have any questions regarding data protection, please send us an email or contact the external data protection officer directly.
We have appointed an external data protection officer for the German companies:
Data Protection Officer of Freudenberg Medical Europe GmbH
c/o activeMind.legal Rechtsanwaltsgesellschaft m. b. H.
Potsdamer Straße 3
DE-80802 Munich
Phone: +49 (0)89 / 91 92 94 - 900
Email: freudenbergmedical@activemind.legal
Under the EU General Data Protection Regulation (GDPR), you have certain rights that we are required to inform you about. The rights you are entitled to depend on the reason for which we process your data.
Right of access: You have the right to request information about all personal data we have stored about you.
Right to rectification: You have the right to request that we correct any data that you believe is inaccurate. You also have the right to request that we complete any data that you believe is incomplete.
Your right to erasure: You have the right to request that we erase your personal data under certain circumstances.
Right to restriction of processing: You have the right to request that we restrict the processing of your data under certain circumstances.
Right to object to processing: You have the right to object to processing if we are permitted to process your data because the processing is in our legitimate interest. If you have given us your consent, you may withdraw it at any time with future effect.
Right to data portability: This applies only to data that you have provided to us. You have the right to request that we transfer the data you have provided from one organization to another or hand it over to you. This right applies only if we process data based on your consent or in the context of or during negotiations regarding the conclusion of a contract, and the processing is carried out by automated means.
Right to File a Complaint: We process your personal data in accordance with high standards. If you have any questions or concerns, please contact the State Commissioner for Data Protection and Freedom of Information in Rhineland-Palatinate: https://www.datenschutz.rlp.de/
How do we obtain your information?
Most of the personal data we process is provided to us directly by you. This usually happens for one of the following reasons:
- You have submitted a request to us.
- You have subscribed to our newsletter.
- You visit our website and consent to the use of cookies.
Nature and purpose of processing: When you access our website—that is, when you do not register or otherwise submit information—general information is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address, referrer URL, date and time of access, and similar data.
It is processed in particular for the following purposes:
- Ensuring a smooth connection to the website
- Ensuring the smooth use of our website
- Ensuring and evaluating system security and stability, particularly for the detection of misuse
- Ensuring the technically error-free display and optimization of our website
We do not use your data to draw conclusions about your identity. However, we reserve the right to review the server log files retrospectively should there be concrete indications of unlawful use.
Legal basis and legitimate interest: Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in ensuring the stability and functionality of our website, as well as ensuring system security and detecting misuse.
Recipients: We use technical service providers for the operation and maintenance of our website, who act as our data processors. All service providers are contractually obligated to treat your data confidentially.
Transfer to a third country: Your data is stored in the Netherlands. However, it cannot be ruled out that processing may take place outside the EU/EEA, specifically in the United States. An adequacy decision by the European Union exists for the United States, which applies to companies certified under the Data Privacy Framework. Microsoft Corporation is certified under the EU-U.S. Data Privacy Framework and relies on the adequacy decision for transfers to the United States.
Retention period: The data is stored in server log files in a form that allows for the identification of data subjects for a maximum period of 7 days, unless a security-related incident occurs (e.g., a DDoS attack).
In the event of such an incident, server log files are stored until the security-related incident has been resolved and fully investigated.
Provision Required or Mandated : The provision of the aforementioned personal data is neither legally nor contractually required. However, without the IP address, the service and functionality of our website cannot be guaranteed. Additionally, certain features and services may be unavailable or limited.
Objection: You have the right to object to this processing at any time for reasons arising from your particular situation. Please read the information regarding your right to object under Article 21 of the GDPR below.
Nature and Purpose of Processing: Our website features a contact form that can be used to contact us electronically or to request product information. If you use this option, the personal data entered in the form will be transmitted to us and stored. We process your personal data solely for the purpose of handling your inquiry.
At the time the message is sent, the following data is also transmitted and stored:
- Date and time of the inquiry
- URL from which the request was made
- Web browser and operating system
Alternatively, you can contact us via the email addresses provided. In this case, the user’s personal data transmitted with the email will be stored. This includes the date and time the email was sent, the email address, IP addresses, and information about the servers involved in the email communication.
In addition, you can contact us via the provided phone number. In this case, we collect log data containing your phone number and the duration of the call. We do not record calls as a matter of policy.
Regardless of the chosen method of communication, we collect the content of your inquiry. Your data is stored for the purpose of individual communication with you.
Legal basis and legitimate interest: The processing of data entered into the contact form is based on a legitimate interest pursuant to Art. 6(1)(f) GDPR. Our legitimate interest in processing your data is to enable you to contact us easily.
If you contact us to request a quote, the data entered into the contact form is processed for the purpose of taking pre-contractual measures (Art. 6(1)(b) GDPR).
Recipients: Our website is maintained by service providers who act as our data processors. If you send us a request for a quote, service providers engaged by us may receive data for these purposes, provided they require the data to perform their respective services (e.g., IT services). All service providers are contractually obligated to treat your data confidentially.
Transfer to a third country: No data is transferred to a third country.
Retention period: The data will be deleted no later than 6 months after the request has been processed. If a contractual relationship is established, we are subject to the statutory retention periods and will delete your data after six or ten years.
Provision required or necessary: The provision of your personal data is voluntary. However, we can only process your request if you provide us with the necessary data and the reason for the request.
Objection: You have the right to object to this processing at any time for reasons arising from your particular situation. Please read the information below regarding your right to object under Article 21 of the GDPR.
Nature and purpose of processing: To send our newsletter, we collect personal data that is transmitted to us via an input form. We require a valid email address to successfully register you.
To verify that a registration is actually being made by the owner of a specific email address, we use the “double opt-in” (DOI) procedure for online registrations. This means that after subscribing to the newsletter, you will receive an email in which you must reconfirm your newsletter subscription.
The following data is also stored at the time of the DOI confirmation:
- Location, date, and time of the DOI confirmation
- IP address
- Email address
- Title, first name, last name
- Country, preferred language
Legal basis: The legal basis for this processing is your consent pursuant to Article 6(1)(a) of the GDPR.
Recipients: We use service providers for the transmission and subsequent analysis of data, who act as our data processors. All service providers are contractually obligated to treat your data confidentially.
Transfer to a third country: No data is transferred to a third country.
Retention period: In this context, the data is processed only as long as the relevant consent is in place. After that, it is deleted.
Provision Mandatory or Required: The provision of your personal data is voluntary, based solely on your consent. Without your consent, we unfortunately cannot send you, our newsletter.
Withdrawal of consent: You may withdraw your consent to the storage of your personal data, and it is used for the sending of our newsletter at any time by sending an email too. A corresponding link is also included in every newsletter. Additionally, you may withdraw your consent via the other contact options listed on the website.
General information: A cookie is a small data file that is created when you visit a website and is temporarily stored on the website user’s system. If the user visits this website’s server again, the user’s browser sends the previously received cookie back to the server. The server can evaluate the information received in this way. Cookies can, in particular, facilitate navigation on a website.
Deleting Cookies: You can opt out of any cookie category, with the exception of technically necessary cookies. Click on the button below and change the desired settings in the cookie consent banner that opens.
You can also delete individual cookies or the entire cookie inventory via your browser settings. In addition, you will find information and instructions on how to delete these cookies or block their storage in advance. Depending on your browser provider, you can find the necessary information at the following links:
- Mozilla Firefox: https://support.mozilla.org/kb/clear-cookies-and-site-data-firefox
- Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome: https://support.google.com/accounts/answer/61416
- Opera: http://www.opera.com/help
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
You can also prevent the loading of so-called scripts by default. NoScript allows the execution of JavaScript, Java, and other plugins only on trusted domains of your choice. Information and instructions on how to configure this feature are available from your browser manufacturer (e.g., for Mozilla Firefox: https://addons.mozilla.org/en-GB/firefox/addon/noscript/).
Use of technically necessary cookies
Nature and purpose of processing: We use cookies to make our website more user-friendly. Some elements of our website require that the accessing browser can be identified even after a page change (e.g., language settings and consent management).
Technically necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. Some features of our website cannot be provided without the use of cookies. For these, it is necessary that the browser be recognized even after a page change.
- Legal basis and legitimate interest: Processing is carried out on the basis of Art. 6 (1) (f) GDPR based on our legitimate interest in the user-friendly design of our website.
- Recipients: We use technical service providers for the operation and maintenance of our website, who act as our data processors. All service providers are contractually obligated to treat your data confidentially.
- Storage duration: Detailed information about the storage duration of cookies can be found in our Cookie Consent Tool, which you can access at any time via this button:
5. Transfer to third countries: Your data will not be transferred to a third country.
6. Provision required or necessary: The provision of personal data is neither legally nor contractually required. However, without this data, the service and functionality of our website cannot be guaranteed. Furthermore, individual services and features may not be available or may be available only to a limited extent.
7. Right to object: Please read the information regarding your right to object under Art. 21 GDPR below.
Use of non-technically necessary cookies
We also use cookies on this website that enable us to analyze users’ browsing behavior. The legal basis for this processing is, in all cases, your consent, pursuant to Article 6(1)(a) of the GDPR. Detailed information about cookies and which cookies are used on this website (following your consent) can be found here.
Hosting and Content Delivery Networks (CDN)
JSDelivr CDN
We use JSDelivr CDN to ensure the proper delivery of our website’s content. JSDelivr CDN is a service provided by Prospect One that functions as a Content Delivery Network (CDN) on our website.
The use of the Content Delivery Network is based on our legitimate interests, i.e., our interest in the secure and efficient delivery and optimization of our online offering in accordance with Art. 6(1)(f) of the GDPR.
We have no influence over the specific retention period of the processed data; this is determined by Prospect One. For further information, please refer to the privacy policy for JSDelivr CDN: www.jsdelivr.com/privacy-policy-jsdelivr-net.
HubSpot CRM
We use Hubspot CRM on this website. The provider is Hubspot Inc., 25 Street, Cambridge, MA 02141, USA (hereinafter “Hubspot CRM”).
HubSpot CRM enables us, among other things, to manage existing and potential customers as well as customer contacts. With the help of HubSpot CRM, we are able to record, sort, and analyze customer interactions via email, social media, or telephone across various channels. The personal data collected in this way can be evaluated and used for communication with potential customers or for marketing activities (e.g., newsletter mailings). With HubSpot CRM, we are also able to track and analyze the user behavior of our contacts on our website.
The use of HubSpot CRM is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in managing customer data and communicating with customers as efficiently as possible. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, as far as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.
For details, please refer to HubSpot’s Privacy Policy: legal.hubspot.com/de/privacy-policy.
Data transfers to the U.S. are based on the EU Commission’s Standard Contractual Clauses. For details, see here: www.hubspot.de/data-privacy/privacy-shield.
The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States designed to ensure compliance with European data protection standards for data processing in the United States. Every company certified under the DPF commits to adhering to these data protection standards. Further information on this is available from the provider at the following link: www.dataprivacyframework.gov/participant/5812.
We have entered into a Data Processing Agreement (DPA) for the use of the aforementioned service. This is a contract required by data protection law that ensures the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Leadfeeder
We have integrated Leadfeeder into this website. The provider is Leadfeeder, Keskuskatu 6 E, 00100 Helsinki (hereinafter “Leadfeeder”).
Leadfeeder enables us to track visits to our website by employees of other companies. For this purpose, the website visitor’s IP address and, if applicable, other data are compared with the data contained in Leadfeeder’s company database. Furthermore, the website visitor’s user behavior may also be tracked (e.g., duration and time of the website visit and pages visited).
The use of Leadfeeder is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in tracking visits to our website by representatives of other companies and their user behavior. If consent has been obtained, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, as far as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.
For further details, please refer to the provider’s privacy policy at www.leadfeeder.com/privacy/.
We have entered into a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required under data protection law that ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Cookie Consent with Cookiebot
- Nature and purpose of processing: This website uses Cookiebot’s cookie consent technology to obtain your consent to the storage of certain cookies on your device and to document this consent in compliance with data protection regulations. When you visit our website, the following personal data is transmitted to Cookiebot:
- Your consent(s) or the revocation of your consent(s)
- Your IP address
- Information about your browser
- Information about your device
- The time of your visit to the website
In addition, Cookiebot stores a cookie in your browser to be able to associate the consents you have given or their revocation with you.
- Legal basis: Cookiebot is used to obtain the legally required consent for the use of cookies, Art. 6(1)(f) GDPR, with consideration pursuant to § 25 TDDDG.
- Data Controller: Cookiebot is operated by Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark. We have entered into a data processing agreement with Usercentrics A/S, which ensures that your data is treated confidentially.
- Retention period: The collected data will be stored until you request its deletion, delete the Cookiebot cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention obligations remain unaffected by this.
- Transfer to third countries: Your data will not be transferred to a third country.
- Provision required or necessary: The provision of personal data is required by law.
- Right to object: Please read the information regarding your right to object under Article 21 of the GDPR below.
- General Information: We are active on various social networks. Below you will find information about the company profiles we maintain on various social media channels. For information regarding the storage and use of your data, as well as your rights and privacy settings, please refer to the privacy policy of the respective network operator.
We use the following social networks:
We do not use social plugins or other interfaces on our websites but instead link to our presence on social media platforms.
We have no influence over the processing of personal data by social networks. For example, we have no knowledge of the extent to which, where, and how long the data is stored, to what extent the networks comply with existing deletion obligations, what analyses and links are made with the data, and to whom the data is disclosed. We therefore expressly point out that user data (e.g., personal information, IP address) is stored by the operators of the social media platforms in accordance with their data usage policies and used for business purposes.
We process your personal data when you contact us via our social media profiles by using the features provided for this purpose (e.g., messages, comment function, posts) or by accessing the content we provide (e.g., videos). When you contact us in this way, we process your directly visible personal data (typically: username, profile picture, content of the message including any photos contained therein, date and time of the interaction) in order to respond to your inquiry or provide the content you have requested. We also process your personal data to present our company to the public and provide information about our products.
Page Insights: The operators of the social media platforms provide us with usage statistics (so-called analytics services or Page Insights data) for our pages on the social media platforms. These statistics are based on the actions and interactions of our followers (e.g., likes, shares, comments, etc., the number of followers, access data for specific page sections, the reach of a post, and demographic statistics about followers, including age, language, origin, or interests). These statistics help us:
These statistics help us:
- Interact with our followers and interested parties,
- understand the usage and reach of our posts,
- Evaluate content and identify usage preferences,
- design our pages on social media platforms to be as targeted as possible.
Please note that we have no influence over or access to the creation and processing of these usage statistics and the underlying data; this is solely the responsibility of the operator of the respective social media platform.
The information stored in the cookies is received, stored, and processed by the operators of the respective social media platforms. This also includes services provided by the operator or operator group of the social media platforms, as well as services from other companies that use the social media platforms and are visited by the user. In addition, other entities such as partners or third parties on the social media platforms may also use cookies to provide services to the companies advertising on these platforms. More detailed information about the operators’ use of cookies can be found in their privacy policies, which we provide below in the information about the respective social media provider.
On this basis, we and the operators of the social media platforms are considered “joint controllers” within the meaning of the GDPR. Accordingly, we have entered into the necessary agreement pursuant to Art. 26 GDPR, to the extent permitted by the operator of the social media platform:
Facebook and Instagram: The joint controller agreement is available at:
https://de-de.facebook.com/legal/terms/page_controller_addendum
You can find the essence of the agreement at: https://www.facebook.com/legal/terms/information_about_page_insights_data?locale2=de_DE&_rdr
YouTube: The joint controller agreement is available at: https://business.safety.google/controllerterms/
- Legal basis: Processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest. The legitimate interest we pursue lies in contacting (potential) customers and interested parties, promoting our company’s public image, and providing information about our products and services.
- Recipients: Information regarding the recipients of the data can be found in the sections below for the respective social media providers.
- Retention period: We do not store any personal data processed on social networks on our servers.
- Provision Mandatory or Required: The provision of your data is voluntary. If you wish to interact with us, there are alternative ways to contact us, such as via email and telephone.
- Transfer to third countries: Information regarding the transfer of data to countries outside the EU/EEA can be found in the sections below for the respective social media providers.
- Right to object: Please read the information regarding your right to object under Article 21 of the GDPR below. You also have the option to lodge an objection with the respective platform operator:
- Recipients: Information regarding the recipients of the data can be found in the sections below for the respective social media providers.
- Facebook and Instagram: https://de-de.facebook.com/help/2069235856423257 and https://www.facebook.com/help/contact/1994830130782319
- YouTube: https://myaccount.google.com/intro/privacycheckup?utm_source=pp&utm_medium=Promo-in-product&utm_campaign=pp_body&hl=de
and https://support.google.com/policies/answer/9581826?hl=de&visit_id=638180071003734036-4215394538&rd=1
Facebook and Instagram
We operate a company page on Facebook and Instagram. The provider of these platforms is Meta Platforms Ireland Limited, "Meta" (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
As a user, you use our company page and its features at your own risk. This applies in particular to interactive features (e.g., commenting, sharing, liking). Meta processes personal data regarding your account, your IP address, and the devices you use. Cookies are also used to collect data.
If you have a Facebook/Instagram profile and are logged in, Meta can, for example, analyze your usage behavior and create a usage profile based on that behavior. This user data is regularly processed for market research and (personalized) advertising purposes. If you wish to avoid this, you should log out of your Facebook/Instagram profile at or disable the "stay logged in" feature, delete the cookies on your device, and close and restart your browser. This will delete the Facebook/Instagram information that can be used to directly identify you. This allows you to use our Facebook/Instagram page without revealing your Facebook/Instagram ID. When you access interactive features on the page (Like, Comment, Share, Message, etc.), a Facebook/Instagram login screen will appear. After you log in, Meta will recognize you again as a specific user.
For more information about Meta Ireland’s processing of your data, particularly regarding retention periods and your rights, please refer to Meta’s Privacy Policy, which you can view at https://www.facebook.com/privacy/policy/.
Information on how to change your privacy settings can be found at https://www.facebook.com/help/instagram/196883487377501?cms_id=196883487377501.
If you wish to submit a request for information or exercise your user rights, you may exercise these rights with us or with Meta.
Transfer to third countries: The recipient of the data is Meta Platforms Ireland Limited. The parent company, Meta Platforms Inc., is headquartered in the United States, so a transfer to the United States cannot be ruled out. Meta is certified under the EU-US Privacy Shield Framework and bases transfers to the United States on the Adequacy Decision.
YouTube
We are also present on YouTube to provide videos. YouTube is a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.
When you use YouTube, your personal data is collected, transmitted, stored, shared, and used by Google. Google analyzes your user behavior and creates a corresponding user profile, regardless of whether you have a Google account. This information may be used to tailor content or advertising to you.
YouTube collects data about actions that visitors perform on our channel. This data is used to generate statistics on the use of our videos, which we receive in aggregated, i.e., anonymized, form. If you do not actively interact with our channel, for example, by leaving a comment under a video—we are unable at any time to draw conclusions about individual channel visitors.
If you are logged into your Google or YouTube account, YouTube can associate your browsing behavior with you personally. If you are not logged into a Google or YouTube account, less data is stored. Nevertheless, Google stores data with a unique identifier linked to your device, browser, or app.
For more information on how Google processes your data, particularly regarding retention periods and your rights, please refer to Google’s Privacy Policy at https://policies.google.com/privacy?hl=en-US, which also applies to YouTube.
For information on how to change your privacy settings, please visit https://policies.google.com/privacy.
If you wish to submit a request for information or exercise your user rights, you may do so by contacting us or Google.
Transfer to third countries: The recipient of the data is Google Ireland Limited. The parent company, Google LLC, is headquartered in the United States, so a transfer to the United States cannot be ruled out. Google is certified under the EU-US Privacy Shield and bases transfers to the United States on the Adequacy Decision.
We handle personal data only to the extent permitted by data protection regulations. We also strive to implement all necessary technical and organizational security measures to adequately protect your personal data at all times against unauthorized access and misuse.
To the extent that we store or process personal data, this is done within a high-security data center. To protect the security of your data during transmission, we use encryption methods (e.g., SSL) via HTTPS. Our servers are secured by firewalls and antivirus protection. Backup and recovery procedures, as well as role-based and access control concepts, are standard practice for us.
Our employees are obligated to comply with the provisions of the GDPR and national data protection laws when handling data.
We reserve the right to amend this privacy policy to ensure it always complies with current legal requirements or to reflect changes to our services in the privacy policy, e.g., when introducing new services. The new privacy policy will then apply to your next visit.
The current version is dated April 28, 2026.
Right to object in specific cases
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out pursuant to Article 6(1)(f) of the GDPR (data processing based on a balancing of interests); this also applies to profiling based on this provision within the meaning of Article 4(4) of the GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.
Recipients of an objection
You may submit your objection in any form to the contact persons listed above, using the subject line “Objection” and including your name, address, or other identifying information.